Job Description

Delivers structured administrative support work to an office/department or to an individual. Duties include general clerical, receptionist, project, and basic analytical work. The Customer Services Representative is responsible for serving as the link between the customer and the Hospitality Services Department in the delivery of prompt and efficient customer service. Full-time, Night Shift 11:00 pm - 7:00 am Every other weekend & holiday Responsibilities: Performs other tasks, as needed, to maintain the assigned area in a clean and orderly fashion. Demonstrates knowledge of departmental fire, safety, disaster, and infection control procedures. Reports any mechanical failure or negative condition of assigned workplace to the Director/Manager. Dispatches calls to designated service areas while assessing and prioritizing the appropriate level of response to the customer's needs. Processes room reservations and catering requests. Maintains current knowledge of and compliance with all regulatory agency/accreditation requirements and guidelines. Initiates and processes data input. Serves as a liaison to the staff and public for assistance, direction, and information concerning the hospital, its services, patients, and department locations. Facilitates the escorting of visitors within the hospital whether it is contacting a transporter or facilitating through volunteer services. Demonstrates active, personal, daily involvement, visibility, open-mindedness and professionalism to Integrated Support Services, staff, internal and external customers, and suppliers. Performs and coordinates a variety of duties related to the Integrated Support Services departments by contacting and utilizing other support services team members. Contributes ideas and feedback to the department and is able to be depended upon to meet commitments. Maintains the highest levels of safety, quality and service excellence for employees, clients, consumers, shareholders, and the community. Maintains a contagious and positive work ethic. Ensures that each customer feels informed, understood, and special through genuine and positive communication. Maintains a friendly, efficient, positive customer service attitude toward customers, clients and co-workers. Is responsive to customer needs. Provides world-class service to customers and client. High School Diploma or GED Required. Position requires that the individual have at least six months experience within a call center or within a related field. Previous administrative/secretarial experience is preferred. Customer service experience preferred. Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran UPMC

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